Shipping,Returns and Refunds Policy

Delivery:

Deliveries are made Monday to Friday, 8 a.m. – 5 p.m.

In general, your order will be delivered within five to seven working days, after dispatch.  Should the item be out of stock, our customer services team will contact you.  Items needing resizing or makeups will take twelve to fourteen working days

On delivery, you will receive a delivery note showing the date and time for you to sign acceptance.  You will receive a detailed tax invoice by email showing the product price details, the delivery fees (if applicable), Value-Added Tax (VAT) and the amount debited from your payment card or EFT payment. You or your authorised representative will be asked to sign a duplicate copy of the delivery note to confirm receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.

Should no-one attend the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge.

We have outsourced all delivery and collection arrangements to third party service providers. Accordingly, we cannot, to the extent permitted by law, be liable for any loss or damage caused by them.

 Courier Fees
For all orders being delivered it will be Direct Delivery = R190.

Returns and Refunds

If you are dissatisfied with any item purchased online for any reason, you may return it to any Grace Jewellers store within 7 days of receipt for an exchange or refund, provided you have the original tax invoice, and the products you are returning are in a new, unworn and re-saleable condition and returned in the same Grace Jewellers box you received them in.  The Grace store that the item is returned to will in return forward the said order to management for a refund or an exchange.

If goods are defective within the first 3 months after you received them from us, we will repair, replace them or give you a refund, provided that it is a material defect, and that the defect did not develop as a result of abuse, fair wear and tear, through not following our/or manufacturer’s instructions and has not been altered by a 3^rd party in any way.

Watches must be returned with the guarantee book, a watch box. If a watch has been altered and links have been removed then a refund or exchange will not be applicable.  Please note if you ordered more than one item in an order and only returned part of the original order, only what is returned will be exchanged or refunded not the whole order.

For hygiene reasons earrings for pierced ears or Belly Rings may not be returned or exchanged unless faulty.

All returns with items containing diamonds over R5000 at valuation price will be subject to a certified diamond test.  Any goods failing the diamond test will not be refunded, the purchaser immediately notified, and the goods returned to the purchaser.

Christmas Returns Policy – during the Christmas period our 30-day standard returns policy is extended for products purchased between 2 November and 24 December on the online store up to and including 7th January.

EFT Refunds – Grace Jewellers requires confirmation of account holders banking details